I’m here to show you how to connect with your provider
using a MyChart video visit.
You may have scheduled a video visit appointment,
requested a video visit On Demand,
or your provider may have transitioned a
previously scheduled in-person appointment
into a video visit.
In any case, the basic steps
I’m about to show will be similar.
Keep in mind that there might be differences
between healthcare providers,
including whether video visits are offered.
Always trust the instructions you receive from your care team
when seeking virtual care.
I’ll show you how to connect to a video visit
through the MyChart website,
but the steps on the mobile app will be similar.
Let’s say you have a video visit scheduled for today.
It will appear in your health feed.
Before your visit, you can review appointment details
and take steps to prepare.
You can test your equipment before the visit
to make sure you’ll be able to communicate with your provider.
Make sure you have a working camera,
microphone, and speaker or headphones.
If not, use a mobile device with the MyChart mobile app.
Based on your visit type, you might be able to complete eCheck-In,
which helps ensure all of your personal information is up-to-date.
During eCheck-In, you might be able to prepay for the visit,
as well as pay any outstanding balances,
like a copay or previous balance.
I’ll prepay for this visit.
After entering or verifying your credit card or bank information…
…the payment will be processed right away.
You may also have the opportunity
to update your current medications.
I’ll add ibuprofen….
…and select the pharmacy
where I will get my prescriptions filled.
Next, you’ll likely be asked a series of
questions required by your healthcare provider.
I won’t demonstrate answering all of the questions,
I’ll just show you the first few.
Once the questionnaire is complete,
you might have to read
and sign a consent form.
Now it’s time to submit.
Your provider may use a
third-party video conferencing program.
Check your visit instructions to confirm
how you should conduct the visit.
The Join Video Visit button is available.
Note that this button may be grayed out
until closer to the appointment time.
I’ll get started.
You may wait in the virtual waiting room
until your provider connects to the visit.
When your provider connects to conduct the visit,
they will guide you through the visit
just like they would in-person!
Thanks for watching!
If you want to learn more about MyChart,
check out our other videos.